PRIVACY POLICY

Purpose

SUNGOLD GROUP PTY LTD (ACN: 611 988 526) trading as Sungold Realty is committed to protecting the privacy of your personal information, and is required to comply with the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy sets out how we collect, use, disclose, retain and manage your personal information and how we comply with our obligations under the Privacy Act.

By using our website, services and/or providing your personal information to us, you consent to us handling your personal information in accordance with this Privacy Policy.

What is personal information?

The term “personal information” in this Privacy Policy has the meaning given to it in the Privacy Act. In general, if information is about you and personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Personal information may include (but not limited to):

(a) your name, birth date, residential or business address, phone numbers, and email address;

(b) family details;

(d) financial information (including assets, liabilities, income, outgoings, spending patterns and credit reference reports);

(e) property values;

(f) insurance details;

(g) credit card and banking details;

(h) sensitive Information;

(i) information in respect to a will or estate;

(j) references (e.g. to support rental arrangements);

(k) copies of photo identification (e.g. driver's licence, passport, student ID);

(l) any other personal information relevant to the services we are providing to you; or

(m) any additional information relating to you that you provide to us indirectly or directly through our websites, online presence, our office, surveys, our representatives or visits by our representatives from time to time, or otherwise.

How do we collect personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so.

When collecting personal information from you or third parties, we may collect in ways including (but not limited to):

(a) through your access and use of our website;

(b) electronic communication channels;

(d) social media;

(e) during conversations between you and our representatives;

(f) by contracting with us or completing application forms;

(g) by entering competitions, promotions or requesting information or material from us;

(h) completing surveys, providing feedback or complaining to us;

(i) from our records;

(j) third-party companies such as credit reporting agencies, law enforcement agencies and government entities;

(k) your representatives (e.g. lawyers, accountants and financial advisers);

(l) your employer; or

(m) publicly available sources of information (including third-party websites) or any other organisations where you have given your consent.

How do we collect other information?

We may collect information when you access our website, including the pages you view, the date and time of your visit, and your IP address. This information is used to analyse trends, administer and improve the website, and understand how users interact with our online services.

When you visit our website, we may send a “cookie” to your device. We may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognise returning users, remember preferences, track website usage, and improve functionality.

Cookies do not directly identify you or provide us with information about your computer. You can choose to disable or delete cookies through your browser settings if you do not wish to receive them. Please note that disabling cookies may affect the functionality of our website and limit your access to certain features.

Any links on our website may direct you to third-party websites outside our network. We are not responsible for the content, accuracy, security, or functionality of those third-party sites.

Why do we collect personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

(a) to provide services to you and to send communications requested by you;

(b) if you agree to the disclosure;

(d) when we use it for the purpose for which it was collected or in the provision of another service;

(e) for the administrative, marketing (including direct marketing), planning, productor service development, quality control, survey and research purposes;

(f) to assess the website performance and improve the website’s operation;

(g) to update our records and keep your contact details up to date;

(h) to provide your updated personal information to employees, contractors, service providers or our related bodies corporate who assist us in operating our business and providing our services;

(i) to assess the performance of the website and to improve the operation of the website;

(j) to update our records and keep your contact details up to date;

(k) to process and respond to any complaint made by you;

(l) to comply with any law, rule, or regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country; and

(m) any organisation for any authorised purpose with your express consent.

We may not be able to provide any services if we do not collect the personal information or if any of the personal information you provide is inaccurate or incomplete.

Direct marketing

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us using the details below or by using opt-out facilities provided in the marketing communications.

Storage and security of personal information

We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, information technology back-up, for the collection of any monies owed, and to resolve disputes.

While we take reasonable precautions, the transmission of information over the internet is not completely secure. We cannot guarantee the security of information transmitted online, and any such transmission is at your own risk.

How you can update or correct your personal information

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, incomplete or misleading. Requests must be made in writing using the contact details below.

In some circumstances, we may refuse access or correction as permitted under the Privacy Act or other applicable laws. If so, we will provide reasons for the refusal where required.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time. Any changes take effect from the date the updated policy is published on our website. We encourage you to review this Privacy Policy periodically to stay informed.

If you have any questions about this Privacy Policy or any concerns regarding our handling of your personal information, please contact us using the details below:

SUNGOLD REALTY PTY LTD

Address: UNIT 2 OF 10 GEOFF WOLTER DRIVE WEST, MOLENDINAR QLD 4214

Email: admin@sungoldrealty.com

Phone: 0401 887 386 OR 0406 032 717

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: OAIC

Phone: 1300 363 992